Terms of Service

1. Operator and acceptance

MyCozy Courier Manager for ACS is provided by MyCozyApps, a brand operated by Kleanthis Sidiropoulos – Sole Proprietorship, Zagkliveri, Thessaloniki 57012, Greece. Contact: support@mycozyapps.com.

These Terms govern access to and use of MyCozy Courier Manager for ACS. By installing, subscribing to, or using the service, the merchant accepts these Terms. If a person accepts them for a company or other organization, that person confirms that they have authority to bind it. A user must have legal capacity to enter into this agreement.

2. Service

MyCozy Courier Manager for ACS is a Shopify application for reviewing and validating shipment information, creating and printing ACS Courier vouchers, adding tracking and fulfillment information to Shopify, reprinting or cancelling vouchers, and maintaining related history and settings.

MyCozy Courier Manager for ACS is an independent integration and is not affiliated with or endorsed by ACS Courier. MyCozyApps does not provide courier or transportation services. The merchant’s agreement with ACS Courier separately governs carriage, delivery, courier charges, and ACS service availability.

3. Right to use the service

Subject to these Terms and payment of applicable charges, MyCozyApps grants the merchant a limited, revocable, non-exclusive, non-transferable right to use the service for the merchant’s own lawful business operations during the subscription. No ownership rights are transferred.

4. Accounts and merchant responsibilities

The merchant must:

• maintain valid Shopify and ACS Courier accounts, an active ACS Courier agreement, and authorized, accurate ACS credentials;
• ensure that its users are authorized and that account credentials are kept secure;
• have the right and an appropriate lawful basis to process and send customer and recipient information through the service;
• check the accuracy and legality of recipient details, addresses, phone numbers, shipment contents, parcel counts, weights, COD values, and any ACS shipment notes or courier instructions the merchant explicitly enters before creating a voucher;
• review voucher, tracking, fulfillment, cancellation, and billing results and correct any failed or inconsistent operation; and
• comply with Shopify rules, the merchant’s ACS agreement, courier restrictions, and applicable privacy, consumer, transport, export, sanctions, and other laws.

The app does not transmit recipient email addresses or automatically copy general Shopify order notes to ACS Courier. Only explicit ACS shipment notes entered by the merchant are transmitted as delivery instructions.

5. Prohibited use

The merchant must not:

• access or attempt to access another merchant’s data, credentials, account, or vouchers without authorization;
• interfere with, probe, bypass, overload, reverse engineer, or compromise the service or its security controls, except where a restriction is prohibited by mandatory law;
• submit unlawful, fraudulent, misleading, infringing, or harmful information or create vouchers for illegal or prohibited shipments; or
• use the service to violate another person’s rights or applicable law.

6. Subscription, trial, taxes, and cancellation

• The subscription price is USD $10 per month.
• New subscriptions include a 30-day free trial.
• After the trial, the subscription renews automatically each month through Shopify Billing until cancelled.
• Shopify controls payment authorization, processing, invoicing, applicable taxes, and billing records under its platform terms. The merchant is responsible for taxes or charges shown by Shopify.
• Cancellation prevents the next automatic renewal.
• No refund is provided for an already charged billing period except where required by applicable law or Shopify policies.

7. Suspension

MyCozyApps may reasonably suspend or restrict access where a payment is overdue or declined, use creates a security or operational risk, credentials appear compromised, the merchant abuses the service, or continued operation would violate law, these Terms, or applicable Shopify or ACS requirements. Where practical, we will provide notice and an opportunity to remedy the issue.

8. Third-party services and dependencies

The service depends on Shopify, Shopify Billing and APIs, ACS Courier systems, Render hosting and PostgreSQL infrastructure, internet and network services, and the merchant’s own systems and accounts. Their availability, rules, APIs, decisions, fees, and performance are outside MyCozyApps’ complete control. Changes or outages may delay, restrict, or prevent service functions.

MyCozy Courier Manager for ACS helps reduce accidental duplicate voucher creation by checking the app’s existing voucher records before creating a new shipment. This does not guarantee that duplicates can never occur, including where requests time out or a third-party response is delayed or ambiguous. Merchants must review ACS and Shopify records before retrying an uncertain operation.

9. Availability and support

The service is provided without a guaranteed uptime or service level. Maintenance, security work, third-party outages, and events outside reasonable control may interrupt access. Support is offered in Greek and English on business days at support@mycozyapps.com. We target a first response within two business days, but this is a target only and is not a guaranteed service-level agreement.

10. Privacy, termination, and uninstall

Our processing of personal data is described in the Privacy Policy. The merchant remains responsible for its customer relationships, privacy notices, instructions, and lawful use of customer data.

The merchant may stop using the service and uninstall the app at any time. MyCozyApps may terminate access for a material or repeated breach, prolonged non-payment, security risk, legal requirement, or discontinuation of the service, with reasonable notice where practical.

On authenticated uninstall or Shopify shop-redaction processing, the app deletes the shop’s data from its primary application database, subject to legal obligations. Deleted data may remain temporarily in provider backups or logs until their normal lifecycle expires. Shopify and ACS Courier may retain information under their separate relationships and policies. Uninstalling does not undo vouchers, shipments, fulfillments, notifications, or charges already processed.

11. Intellectual property

MyCozyApps and its licensors retain all rights in the service, software, design, documentation, and MyCozyApps branding. Shopify, ACS Courier, and other third-party names, marks, and services belong to their respective owners. The merchant retains its rights in the data it provides and grants MyCozyApps the limited permission needed to process that data to provide, secure, and support the service.

12. Warranties and disclaimers

MyCozyApps will provide the service with reasonable care and skill. Subject to mandatory applicable law, the service is otherwise provided on an “as available” basis. We do not warrant uninterrupted or error-free operation, successful acceptance of a shipment by ACS Courier, delivery outcomes, or that every third-party error or duplicate attempt will be detected. Nothing in these Terms excludes a warranty or remedy that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by applicable law, MyCozyApps is not liable for indirect, incidental, special, or consequential loss, or loss of profits, revenue, goodwill, business opportunity, or data, arising from the service. MyCozyApps’ aggregate liability relating to the service during any twelve-month period is limited to the fees the merchant paid for the service during the twelve months immediately preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded, or to loss caused by MyCozyApps’ intentional misconduct or gross negligence. Mandatory rights and remedies remain unaffected.

14. Merchant-caused claims and losses

To the extent permitted by law, the merchant is responsible for claims, charges, penalties, shipment losses, or reasonable costs caused by the merchant’s unlawful customer-data processing, inaccurate or unauthorized shipment information, incorrect COD values or instructions, prohibited shipments, credential misuse, or other breach of these Terms. This does not make the merchant responsible for loss caused by MyCozyApps’ own intentional misconduct or gross negligence.

15. Changes

We may change the service or these Terms to reflect product, security, provider, legal, or operational changes. We will publish revised Terms with a new effective date and provide reasonable notice of material changes where practical. If a mandatory change materially affects the merchant and the merchant does not agree, the merchant may stop using and cancel the service.

16. General provisions

If any provision is unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver. The merchant may not assign these Terms without prior written consent. MyCozyApps may assign them as part of a reorganization, sale, or transfer of the service, subject to applicable law and reasonable notice where practical. These Terms and documents expressly incorporated into them form the entire agreement concerning the service and replace prior discussions on the same subject.

17. Governing law and courts

These Terms are governed by Greek law, and disputes are subject to the competent courts of Thessaloniki, Greece. This applies subject to any mandatory applicable law that grants a party rights or access to another competent court that cannot validly be restricted by agreement.

18. Contact